A 12-YEAR OLD woman was assured firefighters had been on their technique to rescue her from Grenfell Tower as she begged the 999 operator: “Please are you able to hurry up?”

Jessica Urbano Ramirez was one of many 72 individuals who died on account of the horrific blaze on June 14 final 12 months.

Jessica Urbano Ramirez was simply 12 years previous when she died within the Grenfell Tower hearth final 12 months
Press Affiliation

She fled her flat on the 20th ground earlier than taking refuge together with others larger up the 24-storey tower block in west London.

Complaining of smoke and hearth under, Jessica repeatedly requested London Hearth Brigade management room officer Sarah Russell: “Please are you able to hurry up?”

Particulars of her 999 name – which lasted virtually an hour – had been revealed in a 70-page transcript at a public inquiry right this moment.

Ms Russell had simply at some point’s coaching in coping with hearth survival steerage (FSG) calls when she took the operator job – a full eight or 9 months earlier than the Grenfell Tower hearth.

The horrific hearth was believed to have began with a defective fridge-freezer on the fourth ground
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Through the name she informed Jesscia: “They’re hurrying up. Is there one other room you’ll be able to go into?”

Jessica replied: “No, are you able to hurry up please? I’m begging you.”

Ms Russell informed her: “They’re, they’re proper under you. However you want to preserve your self secure.”

Giving proof, the officer admitted she had no info that firefighters had been on their means, however mentioned she was attempting to reassure the teenager.

A poster asking for info on Jessica’s whereabouts posted in a group centre
Andrew Styczynski – The Solar

Cladding on the skin of the constructing was believed to be one the explanations the fireplace grew to become so lethal
AFP or licensors

Counsel to the inquiry Richard Millett QC requested her: “Did it happen to you that you simply had not but assessed the safety of the escape route and telling her that the crews had been developing, with out having strong info to again that up, meant that you simply may be lulling her right into a false sense of safety?”

Ms Russell mentioned: “On the time, no. It was based mostly on what I’d anticipate to occur, what ought to occur.

“It was extra about comforting her and attempting to get her by way of that state of affairs and get the knowledge (from her).”

In a written assertion Ms Russell mentioned she was glad she had stayed on the decision “even when it was solely to supply her slightly help”.


“After about an hour I couldn’t get anymore response from her – solely rasping sounds, then nothing,” she mentioned.

“Reflecting on that decision, I felt utterly helpless.

“When individuals are pleading with you, saying [they] don’t wish to die and I can not bodily do something to assist them – it is vitally laborious.”

The data that Jessica had fled to the next ground was not handed on to fireplace crews on the bottom, who searched her flat however discovered no hint of the teenager.

Ms Russell mentioned that, not lengthy after the decision ended, she grew to become conscious the recommendation to callers had been modified from “stay-put” to aim to evacuate.

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